Frequently Asked Questions

Maid Joy is ready and excited to assist you. The most commonly asked questions are answered below, should you have additional questions, please contact us by phone or email.

General Questions

Do I need to be home when the maid arrives?

You do not need to be home. We have updated our policy due to COVID-19 to ensure that we keep our teams and our clients safe. Please view the COVID-19 rules at  COVID-19 POLICY.

How do I pay?

We only accept online payments- No cash. No checks.  We will simply have keep your card information on file and charge only after each cleaning visit.

Does someone have to visit my house before I can book a cleaning?

Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute. Simply fill out our form at www.maidjoy.com/order-page

Are cleaning supplies included?

Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.

However, if you don’t have supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings).

What if I'm not happy with my cleaning?

Please get in touch with us within 24hr of the visit and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Scheduling Questions

CAN I GET A SAME-DAY BOOKING?

we don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement. Please contact us by phone for instant assistance.

DO YOU HAVE A CANCELLATION OR LOCK OUT FEE?

We work hard to keep our teams on schedule throughout the day. Should you not be able to have us assist you on a certain day, please contact us within 24 hours of the visit to reschedule. We do charge a $30.00 lock out fee. The fee is only billed when the team arrives at your home and are not able to enter the home due to any issue not of our doing.

DOES MY CLEANER ARRIVE AT THE EXACT TIME I BOOK?

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

WHEN AM I CHARGED FOR THE SERVICE?

You are not charged until after the cleaning has been completed. Your invoice will reflect only the date of visit as well as the service you signed up for.

DO I NEED TO SIGN A CONTRACT?

No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments. We are an as-you-go service.

Cleaning Questions

WHAT'S INCLUDED IN A STANDARD CLEANING?

Here’s a list of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items prior to each visit- www.maidjoy.com/cleaning-checklist

DO YOU PROVIDE THE SUPPLIES?

Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.

However, if you don’t have supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings).  We do provide vacuums, and mops.

WHAT SERVICES DO YOU OFFER?

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.

HOW MANY CLEANERS DO YOU SEND?

We send out teams of 2 as well as s single person when needed.  If you’re on a recurring schedule, we’ll do our best to match you with the same maid if you request it.

ARE CLEANING COMPANY CLEANERS SCREENED?

Absolutely. The cleaners go through a screening process that includes a state criminal check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.